Golf Car warranties whether they are for new, used, or refurbished vehicles should ALWAYS come with a DETAILED WRITTEN warranty policy.
This policy should include the following:
- The time frame in days, months, or years the car is covered (most golf cars do not come with odometers or hour meters) and an official start date.
- What parts are and are not covered. This should be specific.
- What labor is and is not covered.
- A copy of the policy should be given to the customer prior to purchase for review.
Since the golf car industry is not regulated like the automotive industry some dealers use the warranty policy as a tool to misrepresent what you are buying. Be leery of verbal warranties and loosely written policies as they can be twisted in the favor of the dealer very easily. Dealerships who do not honor their warranty obligations are hard to find using tools such as the Better Business Bureau and other social media websites so make sure you are comfortable with the policy and get it in writing!
A Return Goods Authorization (RGA) number is required on all returns and must be accompanied with a copy of original invoice or bill of lading. All returns are subject to a minimum 20% restocking charge. No returns on special order parts or vehicle sales. No returns after 30 days of date of invoice. No claims for shortages allowed after 7 days of date of invoice.